Ordering your Helpdesk Buttons¶
While Tier2Tickets can be used with a hotkey or by clicking the shortcut icon on your user’s desktop, pairing with a Helpdesk Button upgrades our service from a useful piece of software to a powerful method of branding and user-engagement.
You can purchase buttons with the Helpdesk Buttons logo or you can customize them with your logo and colors.
What to expect¶
For most orders of Helpdesk Buttons with our branding, we ship on Mondays and Thursdays so you can expect your buttons customized with a link to your unique software within a week.
For custom buttons, the process takes an average of 4-6 weeks, from the time we are able to send your artwork to our production partner.
Our print process for custom buttons is as follows:
- We work with you on setting up the artwork and providing a digital proof so you know what to expect and can make any changes you want to the art before we send to production.
- Our production team runs a first cap and sends a photograph of the first art for your approval.
- Upon approval, your buttons are manufactured, programmed, and shipped to us. We QA them on several points including click, the long press, and your account link.
- We repackage them and send to your doorstep!