Email Documentation

The email connector is very simple to setup. The only thing to worry about is making sure the email address on the account matches the email address you would like the emails to go to. You can change your email address on the Account Info page

Anti-Virus and AntiMalware

It is not always necessary, but we recommend whitelisting the tier2tickets installation folder (C:\Program Files(x86)\tier2tickets). We regularly submit our code through VirusTotal to make sure we are not getting flagged, but almost all AV/M interactions cause some sort of failure. Webroot in particular can cause issues with screenshots.

Dispatcher Rules

This is the list of variables that can be accessed when using the Dispatcher Rules.

Read/Write Read Only
msg selections
subject hostname
email_disclaimer name
prepend_subject email
  ip
  mac
 

input_cell
 

input_phone
 

input_company
 

input_email
 

input_name

Field Definitions

subject and msg

the email subject and message from the ticket submission
../../../_images/email.png

email_disclaimer

Append something to the top of the body of the email message
../../../_images/email-disclaimer.png

prepend_subject

This is True by default. It controls whether or not the email subject is prepended with Fwd: <Ticket number>

input_*

Additional information provided in the body of the email
../../../_images/email-input.png

other

There may be additional variables which are common to all integrations. Those are documented here