Troubleshooting and Support¶
Our team is available at support@tier2.tech and +1-833-328-8866 (International Numbers here)
Log Files¶
When requesting support, our team may ask you for log files.
You can find these files in the C:\Program Files (x86)\Tier2Tickets\ folder.
We typically request:
button.log,button_gui.log,buttonHelper.log,splash.logandt2tservice.log
Here is a simple script that will bundle the most recent logs into a zip and drop that zip into C:\temp.
New-Item -Path "c:\temp" -Name "t2tlogs" -ItemType "directory"
Copy-Item 'C:\Program Files (x86)\Tier2Tickets\*.log' 'C:\temp\t2tlogs'
Compress-Archive -Update -Path 'C:\temp\t2tlogs\' -DestinationPath 'C:\temp\t2tlogs.zip'
Remove-Item C:\temp\t2tlogs\ -Recurse