Change Log¶
Here is a running change-log of the website and the software.
Website¶
2020-02-07¶
- Implemented new 99.99% uptime guarantee SLA
- Added Geo IP Whitelisting
- Added Anonymous IP login Blocking
- Added Breached Password Protection
- Device list is now sortable and searchable
- Added an Account Settings widget to Settings and Home pages
- Added Copy MSI URL to Builds page.
- Improvements to 2fa new user registration process
- Added “Remember This Computer” on the 2fa login
- Added Get started documentation
- Building a new installer has been sped up by a factor of 20
- Append to Private Note through our update to Advanced Options / Custom Rules.
2019-12-09¶
- Added better documentation throughout the site
- Added helpful links to the ticket report page
2019-11-25¶
- Added support for custom rules in the advanced integration configuration
- Added the ability to test integration against each of dev/beta/stable branch
2019-10-02¶
- Added support for arbitrary file uploads by custom scripts.
2019-09-18¶
- Added an anti-virus scanner for payload uploads
2019-09-17¶
- Added support for auto update.
Software¶
1.1.x.12¶
- Added integration with Microsoft Active Directory, Azure Active Directory, Novell Directory Services, Microsoft Exchange, and Custom Identity Providers
1.1.x.11¶
- Phone number validation now supports the international number format so that all countries can use the software.
1.1.x.10¶
- Fixed the message on the last page “Thank you, {name}” where name would be incorrect in the case of unregistered user ticket submission
- Fixed some formatting on the main landing page so that it better handles longer text.
- Added support for GUI color customization by putting a “custom.css” file in the same place as the custom scripts
- Made it impossible to start the software incorrectly by clicking the incorrect exe in the program installation directory
- The software has been renamed to “Tier2Tickets” from “Helpdesk Buttons” (This applies retroactively to the entire 1.1 branch on new builds)
- Changed the NTP server used for internal time-synchronization of t2t service from pool.ntp.org to time.google.com
1.1.x.9¶
- fixed an edge case where the submission would hang forever if the t2tservice has never in the past been able to contact the server.
1.1.x.8¶
- fixed an edge case where a well-timed mouse-scroll during software startup would cause memory corruption and the buttonhelper process would stop responding.
1.1.x.7¶
- improved the exponential backoff logic in the Tier2Service websocket connection
- added support for the windows certificate store to all TLS requests so that security software whitelisting is not as necessary
- switched API version to 1.0 branch.
- patched the websocket library to tolerate additional headers added by proxy servers to the authentication request.
0.6.x.12¶
- fixed: pid lock was broken and two copies of the software could be opened causing conflict and sometimes crashing
- added support for the ‘random’ and ‘re’ modules for tier2assist
0.6.x.7¶
- Fixed bug in which getting the last logged in user caused high CPU load on domain controllers
- Fixed bug in which duplicate macs were created when the software is installed on hyper-v
- Fixed bug in which the software would launch twice on a single button press on terminal servers in which there are two open sessions of the same username
- Added GUI support for client-side custom rules
0.6.x.3¶
- Fixed more issues with windows scaling Thanks @chavousc
- Fixed bug where business name validation error message would trigger before the user even entered business name
- Fixed issue where webroot would cause animation not to upload
- Improved debug logging on failed diag data collection.
- increased performance of the remote access tool.
0.5.x.7¶
- Added more customizable text on main gui page
- Added the ability to remove button and text from the left side of the gui page
0.5.x.5¶
- Added the ability to put in a ticket using a QR code on internet outage.
- Optimized the GUI to launch a little faster on button press.
- Bug fixes
0.5.x.4¶
- Added support for the following new information in the report: device errors, windows update list, disk smart errors, recent BSOD info, OS build number
0.5.x.3¶
- Fixed phone number validation for the UK
- Made phone number validation less bad for the rest of the world
0.5.x.2¶
- Added support for very large monitor configs (up to 5 4k monitors)
- CPU and memory improvements for screen captures
- Auto-Skipping of company info screen if name/email is the same as last time
- The error page gives detailed error information
0.4.x.9¶
- Fixed issue where scrolling up and down quickly would cause very high CPU spike in buttonhelper.exe
0.4.x.8¶
- Made uploads more robust by handling situations where the files to be uploaded are in use by an AV scan.
- Made the software clear the upload folder on program exit. This should help address permissions issues
0.4.x.5¶
- Fixed a bug where non-admins would get buttonhelper error at log on.
- Fixed a possible race condition when writing to log file
0.4.x.3¶
- Added support international phone number validation
- Added support for Customer Controlled Amazon S3.
0.3.x.28¶
- bug fixes