Table Of Contents¶
General
- Getting Started with Tier2Tickets and Helpdesk Buttons
- Best Practices For Client Adoption
- 1) Deploy to all of your endpoints as a reliable part of your process and workflows.
- 2) Make launching Tier2Tickets visually obvious for your customers.
- 3) Provide customers with hands-on training that fits
- 4) Give your End Users a Carrot vs. a Stick.
- 5) Work Tier2Tickets into your other customer-facing processes
- Troubleshooting and Support
- Instructional Slideshows
- How does billing work?
- Security Software & Firewall Settings
- Ordering your Helpdesk Buttons
- Change Log
- Website
- Software
- 1.1.x.23
- 1.1.x.22
- 1.1.x.21
- 1.1.x.20
- 1.1.x.19
- 1.1.x.18
- 1.1.x.17
- 1.1.x.16
- 1.1.x.15
- 1.1.x.14
- 1.1.x.12
- 1.1.x.11
- 1.1.x.10
- 1.1.x.9
- 1.1.x.8
- 1.1.x.7
- 0.6.x.12
- 0.6.x.10
- 0.6.x.7
- 0.6.x.3
- 0.6.x.2
- 0.6.x.1
- 0.5.x.7
- 0.5.x.6
- 0.5.x.5
- 0.5.x.4
- 0.5.x.3
- 0.5.x.2
- 0.4.x.9
- 0.4.x.8
- 0.4.x.7
- 0.4.x.6
- 0.4.x.5
- 0.4.x.4
- 0.4.x.3
- 0.3.x.28
Integration
- 4me Documentation
- Accelo Documentation
- Atera Documentation
- Autotask Documentation
- Connectwise Manage Documentation
- ERPNext Documentation
- Freshdesk Documentation
- Freshservice Documentation
- HaloPSA/ITSM Documentation
- Kaseya Documentation
- osTicket Documentation
- Repairshopr / Syncro Documentation
- ServiceNow Documentation
- Topdesk Documentation
- Zendesk Documentation
- Email Documentation
- Integration Errors
- There was an error finding the contact.
- There was an error authenticating with the current credentials.
- There was an error reading the response from the API endpoint.
- API endpoint timed out.
- There was an error accessing the API endpoint.
- There was an error involving permissions in your PSA.
- There was an error validating input.
- There was an Unknown Error.
- Uncaught Exception!
- General Error:
Deployment
Customization
Automations
- Tier2Scripts
- BETA Dispatcher Rules
- BETA Tier2Assist
- BETA Tier2Forms
- BETA Notifications
- BETA Tier2AI
Security & Privacy