Table Of Contents

• Tier2Tickets Official Documentation
  • Community
  • Support
  • Contributing

General

• Getting Started with Helpdesk Buttons
  • 1) Customize your software
  • 2) Deploy to all of your endpoints
  • 3) Order buttons
  • 4) Further customize and enjoy the extensibility of Helpdesk Buttons
  • 5) Learn more and connect with the Helpdesk Buttons community
• Best Practices For Client Adoption
  • 1) Use Tier2Tickets/Helpdesk Buttons for User Verification and Immediate Diagnostic submission.
  • 2) Distribute the How-to Guide
  • 3) Make Tier2Tickets/Helpdesk Buttons your end users’ “one-stop-shop”.
  • 4) Edit your email responder
  • 5) Edit your phone messages
  • 6) Add us to your RMM tray icon
  • 7) Sign up for a White Glove Onboarding
• Instructional Slideshows
  • Website
• How does billing work?
• Software Installation Guide
  • Installing
    • Using Command line Arguments
    • Without Command line Arguments
  • Uninstalling
    • Via the backend
    • Manually
  • Duplicate Endpoints
• Security Software & Firewall Settings
  • Inbound Ticket System Settings
  • Outbound Client Software Settings
  • Anti-Virus and AntiMalware Compatibility
    • AdGuard
    • Webroot
• Ordering your Helpdesk Buttons
  • What to expect
• Change Log
  • Website
    • 2020-02-07
    • 2019-12-09
    • 2019-11-25
    • 2019-10-02
    • 2019-09-18
    • 2019-09-17
  • Software
    • 1.1.x.12
    • 1.1.x.11
    • 1.1.x.10
    • 1.1.x.9
    • 1.1.x.8
    • 1.1.x.7
    • 0.6.x.12
    • 0.6.x.10
    • 0.6.x.7
    • 0.6.x.3
    • 0.6.x.2
    • 0.6.x.1
    • 0.5.x.7
    • 0.5.x.6
    • 0.5.x.5
    • 0.5.x.4
    • 0.5.x.3
    • 0.5.x.2
    • 0.4.x.9
    • 0.4.x.8
    • 0.4.x.7
    • 0.4.x.6
    • 0.4.x.5
    • 0.4.x.4
    • 0.4.x.3
    • 0.3.x.28

Integration

• 4me Documentation
  • Integration
    • Video Walkthrough
    • 1) Unregistered User
    • 2) Create an Access Token
    • 3) Helpdeskbuttons.com Settings
  • Anti-Virus and AntiMalware
  • Dispatcher Rules
  • Webhook Walkthrough
• Accelo Documentation
  • Integration
    • Video Walkthrough
    • 1) Unregistered User
    • 2) Create an Application User
    • 3) Helpdeskbuttons.com Settings
    • Integration Defaults
  • Anti-Virus and AntiMalware
  • Dispatcher Rules
    • Field Definitions
      • priority
      • standing
      • type
      • assignee
      • class
      • priv_append
      • input_*
      • other
  • Webhook Walkthrough (Notifications)
    • Ticket Create Webhook
    • Ticket Update Webhook
• Atera Documentation
  • Integration
    • Video Walkthrough
    • 1) Get API Key
    • 2) Helpdeskbuttons.com Settings
    • Integration Defaults
  • Anti-Virus and AntiMalware
  • Dispatcher Rules
    • Field Definitions
      • priority
      • impact
      • type
      • other
  • Webhook Walkthrough
• Autotask Documentation
  • Integration
    • Video Walkthrough
    • 1) API User
    • 2) Unregistered User
    • 3) Helpdeskbuttons.com Settings
    • API Access Settings
  • Anti-Virus and AntiMalware
  • Dispatcher Rules
    • Rule Field Definitions
      • priority
      • ticketStatus
      • queue
      • type
      • source
      • priv_append
      • contactName
      • issue
      • subissue
      • worktype
      • other
  • Setting up Webhooks
    • Extension Callout
    • Workflow Rules
      • New Ticket/Ticket Updated
      • Note added to ticket
• Connectwise Manage Documentation
  • Integration
    • Video Walkthrough
    • 1) Unregistered User
    • 2) Get an API Key
    • 3) Helpdeskbuttons.com Settings
    • Manage Configurations (BETA)
    • API Access Settings
    • Integration Defaults
  • Anti-Virus and AntiMalware
  • Dispatcher Rules
    • Field Definitions
      • priority
      • impact & urgency
      • state
      • team
      • type
      • owner
      • source
      • board
      • priv_append
      • other
  • Setting up a Callback (Webhook)
• ERPNext Documentation
  • Integration
    • Video Walkthrough
    • 1) Create an Unregistered User
    • 2) Create an API KEY and SECRET
    • 3) Helpdeskbuttons.com Settings
  • Anti-Virus and AntiMalware
  • Dispatcher Rules
    • Field Definitions
      • priority
      • status
      • issue_type
      • owner
      • priv_append
      • input_*
      • other
  • Webhook Walkthrough
• Freshdesk Documentation
  • Integration
    • Video Walkthrough
    • 1) Unregistered User
    • 2) Getting an API Key
    • 3) Helpdeskbuttons.com Setup
    • Access Restrictions
    • Integration Defaults
  • Anti-Virus and AntiMalware
  • Dispatcher Rules
    • Field Definitions
      • priority
      • status
      • group
      • type
      • agent
      • source
      • priv_append
      • other
  • Webhook Walkthrough
    • New Tickets:
    • For Ticket Updates:
• Freshservice Documentation
  • Integration
    • Video Walkthrough
    • 1) Unregistered User
    • 2) Getting an API Key
    • 3) Helpdeskbuttons.com Setup
    • Access Restrictions
    • Integration Defaults
  • Anti-Virus and AntiMalware
  • Dispatcher Rules
    • Field Definitions
      • priority
      • impact & urgency
      • status
      • group
      • department
      • agent
      • source
      • priv_append
      • other
  • Webhook Walkthrough
• Repairshopr / Syncro Documentation
  • Integration
    • Video Walkthrough
    • 1) Unregistered User
      • Multiple Contacts per client
    • 2) Get your API Key
      • API Access Settings
    • 3) Helpdeskbuttons.com Settings
  • Anti-Virus and AntiMalware
  • Dispatcher Rules
    • Field Definitions
      • priority
      • status
      • comment_subject
      • problem_type
      • priv_append
      • business_name
      • other
  • Set Up a Webhook
• Kaseya Documentation
  • Integration
    • Video Walkthrough
    • 1) Unregistered User
    • 2) Create an API User
    • 3) Helpdeskbutton.com Settings
    • Integration Defaults
    • API Access Settings
  • Anti-Virus and AntiMalware
  • Dispatcher Rules
    • Field Definitions
      • priority
      • ticketStatus
      • title
      • ticketType
      • queue
      • assignee
      • ticketSource
      • priv_append
      • openDate
      • other
  • Webhook Walkthrough
• osTicket Documentation
  • Integration
    • Video Walkthrough
    • 1) Create Your API Keys
    • 2) Helpdeskbutton.com Settings
  • Anti-Virus and AntiMalware
  • Dispatcher Rules
    • Field Definitions
      • priority
      • alert & auto_respond
      • other
  • Webhook Walkthrough
• ServiceNow Documentation
  • Integration
    • Video Walkthrough
    • 1) Unregistered User
    • 2) Helpdeskbuttons.com Settings
  • Anti-Virus and AntiMalware
  • Dispatcher Rules
    • Field Definitions
      • impact & urgency
      • incidentState
      • priv_append
      • callerID
      • issue
      • subissue
      • other
  • Webhook Walkthrough
• Zendesk Documentation
  • Integration
    • Video Walkthrough
    • 1) Unregistered User
    • 2) Enable API Access and Create a new Key
    • 3) Helpdeskbuttons.com Settings
  • Anti-Virus and AntiMalware
  • Dispatcher Rules
    • Field Definitions
      • priority
      • status
      • type
      • priv_append
      • input_*
      • other
  • Webhook Walkthrough
    • 1) Create a Target for the webhook:
    • 2)Setup a Trigger in Zendesk:

Deployment

• Deployment Scripts
• Auto Update
• Ninja RMM Instructions
  • Create a Script
  • Automate script based on Condition
• Connectwise Automate Instructions
  • Create a Script
  • Deployment of the script

Customization

• BETA TechConnect
• Branding
• Version Numbers

Automations

• Tier2Scripts
  • _append.txt
  • Uploads
  • install.ps1
    • Example install.ps1 Script
      • Update Shortcut Icons on Install
  • identity_provider.ps1
• BETA Dispatcher Rules
  • Edit Rules
    • Visual Editor
    • Code Editor
  • Test Rules
  • Save Rules
  • Variables
  • Basic Examples
    • Parse Selections
    • Prepend Ticket Subject
    • VIP Client
    • VIP User
    • Exclamations
    • Append
    • Custom Exceptions
    • 75% Caps
  • Practical Example: Impact/Urgency Priority Matrix
  • Universally Available Variables
    • selections
    • hostname
    • email
    • name
    • ip
    • mac
    • message
    • subject
    • append
  • Submission Errors
• BETA Tier2Assist
  • Edit Tier2Assist
    • Visual Editor
    • Code Editor
  • Test Rules
  • Save Rules
  • Variables
  • What the user sees
  • Examples
    • Chat
    • Reboot
    • Google Forms
    • Cognito Forms
    • Password Reset
    • Shedule and appointment
    • External API: Example Activity
    • -deprecated- External API: Example Slack
    • External API: Example Slack (Using Slack APPS)
    • Random
  • A deeper dive into Variables
    • selections
    • hostname
    • email
    • name
    • sourceIp
    • mac
    • msg
    • append
    • ticketID
    • ticketNumber
    • username
    • version
• BETA Tier2Forms
  • Google Forms
    • Google Form Video Walkthrough
    • Link Google Forms with Helpdesk Buttons
      • Required in the Google Form
      • Link Google Form with your account
      • Generate a pre-filled link for your Google Form
      • Setting up your Google Form Tier2Assist
  • Cognito Forms
    • Cognito Form Video Walkthrough
    • Link Cognito Forms with Helpdesk Buttons
      • Required in the Cognito form
      • Link Cognito form with your account
      • Setting up your Cognito Form Tier2Assist
  • Tier2Forms Limited Use Disclosure
  • Tier2Forms Terms Of Service
    • Disclaimer of Warranty.
    • Limitation of Liability.
  • Tier2Forms Privacy Policy
    • What data is collected.
    • How data is being collected.
    • What we are doing with the data.
    • How customers can control their data.
    • How we protect the data.
• BETA Notifications
  • Webhook Notifications
    • Customize your Notifications
    • Set up a Webhook or Callback in your ticket system

Security & Privacy

• Security and Compliance
• General Components
  • ButtonHelper
  • Custom Scripts
  • Tier 2 Service
• Customer Controlled Amazon S3
  • S3 Gatekeeper
• To Your Techs
  • From an Integrated PSA
  • Website Backend
  • 2FA
• Bot Protection (reCaptcha)
• Passwords
• Suspicious Activity
• Sub-accounts
• IP Login Whitelists
  • Geo IP Whitelisting
  • ISP Whitelisting
  • Anonymizer Detection
• Compliance
  • HIPAA
  • GDPR Compliance
• How long is the data stored?
• User Trust Factor

Marketing

• Marketing Collateral Library
• How-to Guides
• Image Library