Table Of Contents

• Tier2Tickets Official Documentation
  • Community
  • Support
  • Contributing

General

• Getting Started with Helpdesk Buttons
  • 1) Install and test your software
  • 2) Order buttons
  • 3) Deploy to all of your endpoints
  • 4) Further customize and enjoy the extensibility of Helpdesk Buttons
• Instructional Slideshows
  • Website
• How does billing work?
• Software Installation Guide
  • Installing
  • Uninstalling
• Security Software & Firewall Settings
  • Inbound Ticket System Settings
  • Outbound Client Software Settings
  • Anti-Virus and AntiMalware Compatibility
    • AdGuard
    • Webroot
• Ordering your Helpdesk Buttons
  • What to expect
• Change Log
  • Website
    • 2020-02-07
    • 2019-12-09
    • 2019-11-25
    • 2019-10-02
    • 2019-09-18
    • 2019-09-17
  • Software
    • 0.6.x.3
    • 0.6.x.2
    • 0.6.x.1
    • 0.5.x.7
    • 0.5.x.6
    • 0.5.x.5
    • 0.5.x.4
    • 0.5.x.3
    • 0.5.x.2
    • 0.4.x.9
    • 0.4.x.8
    • 0.4.x.7
    • 0.4.x.6
    • 0.4.x.5
    • 0.4.x.4
    • 0.4.x.3
    • 0.3.x.28

Integration

• Accelo Integration
  • Unregistered User
  • Create an Application User
  • Helpdeskbuttons.com Settings
  • Anti-Virus and AntiMalware
  • Advanced Integration Options
    • Defaults
    • Custom Rules
    • Field Definitions
• Atera Integration
  • Get API Key
  • Helpdeskbuttons.com Settings
  • Anti-Virus and AntiMalware
  • Advanced Integration Options
    • Defaults
    • Custom Rules
    • Field Definitions
• Autotask Integration
  • API User
  • Unregistered User
  • Helpdeskbuttons.com Settings
  • API Access Settings
  • Anti-Virus and AntiMalware
  • Advanced Integration Options
    • Field Definitions
• Connectwise Integration
  • Unregistered User
  • Get an API Key
  • Helpdeskbuttons.com Settings
  • API Access Settings
  • Anti-Virus and AntiMalware
  • Advanced Integration Options
    • Defaults
    • Custom Rules
    • Field Definitions
• Freshdesk / Freshservice Integration
  • Unregistered User
  • Getting an API Key
  • Helpdeskbuttons.com Setup
  • Access Restrictions
  • Anti-Virus and AntiMalware
  • Advanced Integration Options
    • Defaults
    • Rules
    • Field Definitions
• Repairshopr / Syncro Integration
  • Unregistered User
    • Multiple Contacts per client
  • Get your API Key
  • Helpdeskbuttons.com Settings
  • API Access Settings
  • Anti-Virus and AntiMalware
  • Advanced Integration Options
    • Field Definitions
• Kaseya Integration
  • Unregistered User
  • Create an API User
  • Helpdeskbutton.com Settings
  • API Access Settings
  • Anti-Virus and AntiMalware
  • Advanced Integration Options
    • Defaults
    • Custom Rules
    • Field Definitions
• osTicket Integration
  • Create Your API Keys
  • Helpdeskbutton.com Settings
  • Anti-Virus and AntiMalware
  • Advanced Integration Options
    • Field Definitions
• ServiceNow Integration
  • Unregistered User
  • Helpdeskbuttons.com Settings
  • Anti-Virus and AntiMalware
  • Advanced Integration Options
    • Field Definitions
• Zendesk Integration
  • Unregistered User
  • Enable API Access and Create a new Key
  • Helpdeskbuttons.com Settings
  • Anti-Virus and AntiMalware
  • Advanced Integration Options
    • Custom Rules
    • Field Definitions
• Advanced Options
  • Defaults
  • Custom Rules
    • Practical Example 1: Impact/Urgency Priority Matrix

Deployment

• Deployment Scripts
• Auto Update
• Ninja RMM Instructions
  • Create a Script
  • Automate script based on Condition
• Connectwise Automate Instructions
  • Create a Script
  • Deployment of the script

Customization

• Branding
• Custom Scripts
  • _append.txt
  • Uploads
  • install.ps1
• Version Numbers

Security & Privacy

• How long is the data stored?
• Customer-Owned AWS Buckets
• User Trust Factor
• Sub-accounts

Marketing

• How-to Guides