Table Of Contents¶
General
- Getting Started with Tier2Tickets and Helpdesk Buttons
- Best Practices For Client Adoption
- Troubleshooting and Support
- Instructional Slideshows
- How does Billing work?
- Security Software & Firewall Settings
- Inbound Ticket System Settings
- Outbound Client Software Settings
- Anti-Virus and AntiMalware Compatibility
- Issues and Explanations
- Suspicious registry key was created
- An obfuscated Command Prompt command was detected
- Indirect command was executed
- Code injection to a remote process, Code injection to other process memory space via Reflection, Library was injected to a remote process
- Powershell execution policy was changed
- User logged on
- Application registered itself to become persistent via an autorun
- Application registered itself to become persistent via service
- Application registered itself to become persistent via scheduled task
- Keylogger Installation
- A UPX packed process was detected, Process suspicious as packed:
- Detected suspicious shellcode API call
- Ordering your Helpdesk Buttons
- Change Log
- Integrations
- Website
- Software
- 2.0.x.19
- 2.0.x.18
- 2.0.x.17
- V2 Client in Early Beta
- 2.0.x.10
- 2.0.x.8
- 2.0.x.6
- 1.1.x.41
- 1.1.x.40
- 1.1.x.37
- 1.1.x.35
- 1.1.x.30
- 1.1.x.29
- 1.1.x.28
- 1.1.x.27
- 1.1.x.26
- 1.1.x.25
- 1.1.x.24
- 1.1.x.23
- 1.1.x.22
- 1.1.x.21
- 1.1.x.20
- 1.1.x.19
- 1.1.x.18
- 1.1.x.17
- 1.1.x.16
- 1.1.x.15
- 1.1.x.14
- 1.1.x.12
- 1.1.x.11
- 1.1.x.10
- 1.1.x.9
- 1.1.x.8
- 1.1.x.7
- 0.6.x.12
- 0.6.x.10
- 0.6.x.7
- 0.6.x.3
- 0.6.x.2
- 0.6.x.1
- 0.5.x.7
- 0.5.x.6
- 0.5.x.5
- 0.5.x.4
- 0.5.x.3
- 0.5.x.2
- 0.4.x.9
- 0.4.x.8
- 0.4.x.7
- 0.4.x.6
- 0.4.x.5
- 0.4.x.4
- 0.4.x.3
- 0.3.x.28
- Known Issues
PSA Integrations
- Accelo Documentation
- Atera Documentation
- Autotask Documentation
- Connectwise Manage Documentation
- ERPNext Documentation
- Freshdesk Documentation
- Freshservice Documentation
- HaloPSA/ITSM Documentation
- Kaseya BMS Documentation
- osTicket Documentation
- Repairshopr / Syncro Documentation
- ServiceNow Documentation
- SuperOps Documentation
- Topdesk Documentation
- Zendesk Documentation
- Email Documentation
- Integration Errors
- There was an error finding the contact.
- There was an error authenticating with the current credentials.
- There was an error reading the response from the API endpoint.
- API endpoint timed out.
- There was an error accessing the API endpoint.
- There was an error involving permissions in your PSA.
- There was an error validating input.
- There was an Unknown Error.
- Uncaught Exception!
- General Error:
External Integrations
- SSO Documentation
- Introduction to Permissions, Groups, and Claims
- Setting up your SSO
- 0) Add info from our SAML page to your dns records (in this case its cloudflare)
- 1) Log into your Identity Provider and create and Application (Microsoft in this case):
- 2) Select your application, single sign on and select SAML as your method.
- 3) Download the metadata file from our SAML page and upload it into your SSO application.
- 4) Set up the Configuration.
- 5) Find/Create the groups you want.
- a) For each group you will need to add the permissions that apply to each group. For example we will add the ticket-report permission to the all user group. Copy the objectId on the group you want to add a permission to.
- b) Create a claim
- c) Make the name of the claim perm:permission and paste the ObjectId from the group to link them.
- d) Repeat until you have all the permissions matched to the groups you need.
- 6) SAML Signing Certificate
- 7) SAML Properties
- 8) Upload the Federation XML file to complete setup (Enterprise applications> Tier2Tickets> Single Sign-on).
- -BETA- API Documentation
Deployment
- Software Installation and Configuration Guide
- Deployment Scripts
- Updating your endpoints
- Setting up Microsoft Remote Desktop
- Set Shortcut
- Duplicates and Uninstalling
- Connectwise Automate Instructions
- Ninja RMM Instructions
- Syncro RMM Instructions
Customization
Automations
- Tier2Scripts
- Dispatcher Rules
- Tier2Assist
- Tier2Forms
- Notifications
- Tier2AI
Security & Privacy