Table Of Contents¶
General
- Getting Started with Helpdesk Buttons
- Best Practices For Client Adoption
- 1) Use Tier2Tickets/Helpdesk Buttons for User Verification and Immediate Diagnostic submission.
- 2) Distribute the How-to Guide
- 3) Make Tier2Tickets/Helpdesk Buttons your end users’ “one-stop-shop”.
- 4) Edit your email responder
- 5) Edit your phone messages
- 6) Add us to your RMM tray icon
- 7) Sign up for a White Glove Onboarding
- Instructional Slideshows
- How does billing work?
- Software Installation Guide
- Security Software & Firewall Settings
- Ordering your Helpdesk Buttons
- Change Log
Integration
- 4me Documentation
- Accelo Documentation
- Atera Documentation
- Autotask Documentation
- Connectwise Manage Documentation
- ERPNext Documentation
- Freshdesk Documentation
- Freshservice Documentation
- Repairshopr / Syncro Documentation
- Kaseya Documentation
- osTicket Documentation
- ServiceNow Documentation
- Zendesk Documentation
Deployment
Customization
Automations
- Tier2Scripts
- BETA Dispatcher Rules
- BETA Tier2Assist
- BETA Tier2Forms
- BETA Notifications
Security & Privacy