This guide will show you how to set up osTicket to work with your new Helpdesk Buttons in as few as 15 minutes.
osTicket integration requires two main parts:
1) Create Your API Keys¶
Once you are logged in as an Admin. Click on Admin Panel in the top-right.
Now click API Keys under the Manage tab.
We will need to create two API Keys. For each key, click Add New API Key and fill out the form
osTicket requires API Keys be paired with IP addresses. Helpdesk Buttons servers are located at:
Let’s Label these as Key1 (18.104.22.168) and Key2 (22.214.171.124)
Anti-Virus and AntiMalware¶
It is not always necessary, but we recommend whitelisting the tier2tickets installation folder (C:\Program Files(x86)\tier2tickets). We regularly submit our code through VirusTotal to make sure we are not getting flagged, but almost all AV/M interactions cause some sort of failure. Webroot in particular can cause issues with screenshots.
This is the list of variables that can be accessed when using the Dispatcher Rules.
osTicket does not support webhooks. We are looking into another system for enabling notifications for this ticket system.