ServiceNow Integration

Unregistered User

To start you will need to set up a contact that uses the email address of “unregistered@helpdeskbuttons.com” for the purposes of catching any unregistered users.

Navigate to Callers and Click New

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The only really important part is the email address. Feel free to name it anything you feel comfortable with.

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Helpdeskbuttons.com Settings

On the Settings page of helpdeskbuttons, put in the endpoint and a username:password combo as the API Key.

Click update and the Integration Test button.

Let us know how to get in touch with your development team for feature requests and additional customizations! We are happy to get you set up with customized software.

Advanced Integration Options

This is the list of variables that can be accessed when using the Custom Rules.

Read/Write Read Only
impact selections
urgency hostname
incidentState name
short_description email
description ip
subject mac
append callerID
work_notes