This guide will show you how to set up your new Helpdesk Buttons with Zendesk.
Zendesk integration requires two main parts:
To start you will need to set up a “Catch all” contact for users not aleady in your system.
Hover over Add and click User
The only really important part is the email address. It needs to be “email@example.com” Feel free to name it anything you feel comfortable with.
Enable API Access and Create a new Key¶
You may need to enable API access into users by API token.
To do this click the Admin gear and click API under CHANNELS
You will want to enable this line.
Click the plus sign to add a new key.
You can label it anything you want, but make sure to put that key somewhere safe, it only appears once.
Anti-Virus and AntiMalware¶
It is not always necessary, but we recommend whitelisting the helpdeskbuttons installation folder (C:\Program Files(x86)\Helpdesk Button). We regularly submit our code through VirusTotal to make sure we are not getting flagged, but almost all AV/M interactions cause some sort of failure. Webroot in particular can cause issues with screenshots.
This is the list of variables that can be accessed when using the Dispatcher Rules.
The ticket priority level (Urgent, Low, ect):
The ticket status (New, In Progress, etc):
Refers to the issue type (Service Request, Incident, Problem, Alert):
Allows you to append information to the internal ticket note: